{"id":863,"date":"2026-04-28T09:09:38","date_gmt":"2026-04-28T09:09:38","guid":{"rendered":"https:\/\/luxador.ee\/en\/?page_id=863"},"modified":"2026-05-02T20:50:09","modified_gmt":"2026-05-02T20:50:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/luxador.ee\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section style=\"--mm-mt-d:40px;--mm-mb-d:40px;--mm-mt-m:20px;--mm-mb-m:40px\" class=\"mm-faq-block wp-block-mm-faq mm-rs\">\n\t\n\t<div class=\"mm-faq-block__list\">\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">How can I get a permanent -40% discount in the Luxador online store with a subscription order?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>At the Luxador.ee online store, you can get an\u00a0<b>instant and permanent -40% discount<\/b>\u00a0when you place your order as a\u00a0<b>subscription order<\/b>.<\/p>\n<p>The minimum amount for a subscription order is\u00a0<b>\u20ac50 at regular prices<\/b>, and the\u00a0<b>-40% discount applies already from the first order<\/b>.<\/p>\n<p>When placing a subscription order:<\/p>\n<ul>\n<li>you choose the products that suit you<\/li>\n<li>you set the order recurrence interval<\/li>\n<li>you enter your payment details only the first time<\/li>\n<\/ul>\n<p>After that, the order and payment are\u00a0<b>renewed automatically based on the selected interval<\/b>.\u00a0With a subscription order, you\u00a0<b>always get free delivery to a parcel locker<\/b>.<\/p>\n<p>If you decide to cancel your subscription order, your\u00a0<b>-40% discount will remain valid for another 90 days<\/b>.<\/p>\n<p>You can choose a subscription order\u00a0<b>at checkout<\/b>: at the top of the page, select\u00a0<b>\u201crecurring order\u201d<\/b>\u00a0as the order type and set the order interval that suits you.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Kuidas saada Luxador e-poes p\u00fcsivalt -40% soodustust p\u00fcsitellimusega?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>Luxador.ee e-poes saad\u00a0<b>kohe ja p\u00fcsivalt -40% soodustust<\/b>, kui vormistad oma tellimuse\u00a0<b>p\u00fcsitellimusena<\/b>.<\/p>\n<p>P\u00fcsitellimuse miinimumsumma on\u00a0<b>50 \u20ac tavahindades<\/b>\u00a0ning\u00a0<b>-40% soodustus rakendub juba esimesest tellimusest<\/b>.<\/p>\n<p>P\u00fcsitellimuse vormistamisel:<\/p>\n<ul>\n<li>valid endale sobivad tooted<\/li>\n<li>m\u00e4\u00e4rad tellimuse kordumise intervalli<\/li>\n<li>sisestad makseandmed ainult esimesel korral<\/li>\n<\/ul>\n<p>Edaspidi uuendatakse tellimus ja makse\u00a0<b>automaatselt valitud intervalli alusel<\/b>.<br \/>\nP\u00fcsitellimusega on sul\u00a0<b>alati tasuta transport pakiautomaati<\/b>.<\/p>\n<p>Kui otsustad p\u00fcsitellimuse l\u00f5petada, j\u00e4\u00e4b sinu\u00a0<b>-40% soodustus kehtima veel 90 p\u00e4evaks<\/b>.<\/p>\n<p>P\u00fcsitellimuse saad valida\u00a0<b>kassas (checkout\u2019is)<\/b>: lehe \u00fclaosas vali tellimuse t\u00fc\u00fcbiks\u00a0\u00a0<b>\u201ekorduv tellimus\u201c<\/b>\u00a0ja m\u00e4\u00e4ra endale sobiv tellimuse intervall.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">How can I postpone the next shipment date of my subscription order?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>You can change the next delivery date of your subscription order in the self-service section of your user account.<\/p>\n<p>To do this, go to the\u00a0<b>\u201cMy Subscriptions\u201d<\/b>\u00a0section, select the active subscription order you need, and change the date in the\u00a0<b>\u201cNext Delivery\u201d<\/b>\u00a0field by choosing a new date that suits you.<\/p>\n<p>Important: the date of the next order can be changed starting from the\u00a0<b>7th day after the previous order has been fulfilled<\/b>. The next shipment of a subscription order can be postponed for\u00a0<b>up to 3 months<\/b>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Kuidas saab edasi l\u00fckata p\u00fcsitellimuse j\u00e4rgmist saatmise kuup\u00e4eva?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>P\u00fcsitellimuse j\u00e4rgmise tarnekuup\u00e4eva saad muuta oma kasutajakonto iseteeninduses.<\/p>\n<p>Selleks mine jaotisse\u00a0<b>\u201eMinu p\u00fcsitellimused\u201c<\/b>, vali vajalik aktiivne p\u00fcsitellimus ning muuda v\u00e4ljal\u00a0<b>\u201eJ\u00e4rgmine tarne\u201c<\/b>\u00a0kuup\u00e4eva, valides endale sobiva uue kuup\u00e4eva.<\/p>\n<p>Oluline: j\u00e4rgmise tellimuse kuup\u00e4eva saab muuta alates\u00a0<b>7. p\u00e4evast p\u00e4rast viimase tellimuse t\u00e4itmist<\/b>.\u00a0 P\u00fcsitellimuse j\u00e4rgmist saatmist on v\u00f5imalik edasi l\u00fckata\u00a0<b>kuni 3 kuud<\/b>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">How can I cancel a subscription order?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>You can cancel your subscription order yourself in your user account.<\/p>\n<p>To do this, go to the\u00a0<b>\u201cMy Subscriptions\u201d<\/b>\u00a0section, open the subscription order you want, and click the\u00a0<b>\u201cCancel Subscription\u201d<\/b>\u00a0button.<\/p>\n<p>A subscription order can be cancelled starting from the\u00a0<b>7th day after it was placed<\/b>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Kuidas saab katkestada p\u00fcsitellimuse?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>P\u00fcsitellimuse saad t\u00fchistada iseseisvalt oma kasutajakontol.<\/p>\n<p>Selleks mine jaotisse\u00a0<b>\u201eMinu p\u00fcsitellimused\u201c<\/b>, ava soovitud p\u00fcsitellimus ning vajuta nuppu\u00a0<b>\u201eT\u00fchista p\u00fcsitellimus\u201c<\/b>.<\/p>\n<p>P\u00fcsitellimuse saab katkestada alates\u00a0<b>7. p\u00e4evast p\u00e4rast selle vormistamist<\/b>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">What benefits does the TERVIS17 discount code offer?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>The\u00a0<b>TERVIS17<\/b>\u00a0discount code is intended for new customers.<\/p>\n<p>If you create an account in the Luxador.ee online store and use the code\u00a0<b>TERVIS17<\/b>, you will get a\u00a0<b>-17% discount on your first order<\/b>, regardless of the purchase amount.<\/p>\n<p>After your first purchase, a\u00a0<b>30% personal discount<\/b>\u00a0will be activated on your account, valid for\u00a0<b>90 days<\/b>.<\/p>\n<p>Each subsequent purchase from\u00a0<b>\u20ac29<\/b>:<\/p>\n<ul>\n<li>increases your personal discount up to\u00a0<b>-40%<\/b><\/li>\n<li>extends the validity of the discount for another\u00a0<b>90 days<\/b>.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Milliseid v\u00f5imalusi annab sooduskood TERVIS17?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>Sooduskood\u00a0<b>TERVIS17<\/b>\u00a0on m\u00f5eldud uutele klientidele.<\/p>\n<p>Kui lood Luxador.ee e-poes konto ja kasutad koodi\u00a0<b>TERVIS17<\/b>, saad\u00a0<b>esimeselt tellimuselt -17% allahindlust<\/b>, olenemata ostusummast.<\/p>\n<p>P\u00e4rast esimest ostu aktiveerub sinu kontol\u00a0<b>30% personaalne soodustus<\/b>, mis kehtib\u00a0<b>90 p\u00e4eva<\/b>.<\/p>\n<p>Iga j\u00e4rgmine ost alates\u00a0<b>29 \u20ac<\/b>:<\/p>\n<ul>\n<li>suurendab sinu personaalset soodustust kuni\u00a0<b>-40%<\/b><\/li>\n<li>pikendab soodustuse kehtivust veel\u00a0<b>90 p\u00e4eva<\/b>.<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Why is the TERVIS17 discount code not working for me?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>The\u00a0<b>TERVIS17<\/b>\u00a0discount code is valid only for\u00a0<b>new customers<\/b>\u00a0who have\u00a0<b>created an account and logged in<\/b>\u00a0to the Luxador.ee online store.<\/p>\n<p>If the code is not applied, please check the following:<\/p>\n<ul>\n<li>whether you are\u00a0<b>logged in to your account<\/b><\/li>\n<li>whether you have\u00a0<b>created a Luxador.ee user account<\/b><\/li>\n<li>whether you are using the code\u00a0<b>on your first order<\/b><\/li>\n<\/ul>\n<p>If all conditions are met, the\u00a0<b>-17% discount will be applied automatically in the cart<\/b>.<\/p>\n<p>If you are already a Luxador.ee customer, then a\u00a0<b>personal permanent discount<\/b>\u00a0applies to your account, which may be as much as\u00a0<b>-40%<\/b>.<\/p>\n<p>If the code still does not work, please let us know \u2013 we will be happy to help.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Miks sooduskood TERVIS17 mul ei t\u00f6\u00f6ta?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>Sooduskood\u00a0<b>TERVIS17<\/b>\u00a0kehtib ainult\u00a0<b>uutele klientidele<\/b>, kes on Luxador.ee e-poes\u00a0<b>loonud konto ja sinna sisse loginud<\/b>.<\/p>\n<p>Kui kood ei rakendu, kontrolli palun j\u00e4rgmist:<\/p>\n<ul>\n<li>kas oled\u00a0<b>oma kontole sisse loginud<\/b><\/li>\n<li>kas oled\u00a0<b>loonud Luxador.ee kasutajakonto<\/b><\/li>\n<li>kas kasutad koodi\u00a0<b>esimesel tellimusel<\/b><\/li>\n<\/ul>\n<p>Kui k\u00f5ik tingimused on t\u00e4idetud, rakendub\u00a0<b>-17% allahindlus automaatselt ostukorvis<\/b>.<\/p>\n<p>Kui oled juba Luxador.ee klient, siis kehtib sinu kontol\u00a0<b>personaalne p\u00fcsisoodustus<\/b>, mis v\u00f5ib ulatuda kuni\u00a0<b>-40%<\/b>.<\/p>\n<p>Kui kood siiski ei t\u00f6\u00f6ta, anna m\u00e4rku \u2013 aitame hea meelega.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">What discounts apply in the Luxador online store?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>The Luxador online store offers\u00a0<b>promotion-based discounts and discount codes<\/b>.<\/p>\n<p>In addition, loyal customers can join the\u00a0<b>Terviseklubi+ loyalty programme<\/b>, which allows them to increase their\u00a0<b>personal discount up to -40%<\/b>.<\/p>\n<p>You get the biggest and most permanent discount when you place your order as a\u00a0<b>subscription order<\/b>. In this case, the\u00a0<b>-40% discount applies immediately from the first order<\/b>\u00a0and remains valid for all orders as long as the subscription order is active.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Millised soodustused Luxador e-poes kehtivad?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>Luxador e-poes kehtivad\u00a0<b>kampaaniap\u00f5hised soodustused ja sooduskoodid<\/b>.<\/p>\n<p>Lisaks saavad p\u00fcsikliendid liituda\u00a0<b>Terviseklubi+ lojaalsusprogrammiga<\/b>, mis v\u00f5imaldab kasvatada oma\u00a0<b>personaalset soodustust kuni -40%<\/b>.<\/p>\n<p>K\u00f5ige suurema ja p\u00fcsiva soodustuse saad siis, kui vormistad tellimuse\u00a0<b>p\u00fcsitellimusena<\/b>. Sel juhul rakendub\u00a0<b>-40% soodustus kohe esimesest tellimusest<\/b>\u00a0ja see kehtib k\u00f5igile tellimustele seni, kuni p\u00fcsitellimus on aktiivne.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Can I change my order if I have already paid for it?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>If the order has already been paid for, it can no longer be changed. After payment is confirmed, the order is automatically sent to our warehouse for picking and packing.<\/p>\n<p>If you notice an error in the order (for example, the address, parcel locker, or contact details), please contact our customer service\u00a0<b>as quickly as possible<\/b>\u00a0by phone at\u00a0<a href=\"tel:+372 58 363 123\"><b>+372 58 363 123<\/b><\/a>.<\/p>\n<p>If necessary, we can\u00a0<b>cancel<\/b>\u00a0the order so that you can place a new order with the correct details.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Kas ma saan oma tellimust muuta, kui olen juba \u00e4ra maksnud?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p><b>Kas ma saan oma tellimust muuta, kui olen juba \u00e4ra maksnud?<\/b><\/p>\n<p>Kui tellimus on juba tasutud, ei ole seda enam v\u00f5imalik muuta. P\u00e4rast makse kinnitamist saadetakse tellimus automaatselt meie lattu komplekteerimiseks.<\/p>\n<p>Kui m\u00e4rkad tellimuses viga (n\u00e4iteks aadress, pakiautomaat v\u00f5i kontaktandmed), v\u00f5ta\u00a0<b>v\u00f5imalikult kiiresti<\/b>\u00a0\u00fchendust meie klienditeenindusega telefonil\u00a0<a href=\"tel:+372 58 363 123\"><b>+372 58 363 123<\/b><\/a>.<\/p>\n<p>Vajadusel saame tellimuse\u00a0<b>t\u00fchistada<\/b>, et saaksid esitada uue tellimuse \u00f5igete andmetega.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">How do I proceed if I forgot my account password?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>There is no need to worry.<\/p>\n<p>Go to the\u00a0<b>login page<\/b>\u00a0of the Luxador.ee online store and click the\u00a0<b>\u201cForgot your password?\u201d<\/b>\u00a0link.<br \/>\nEnter the email address you used to create your Luxador.ee account and click the\u00a0<b>\u201cReset password\u201d<\/b>\u00a0button.<\/p>\n<p>We will send you an email with a link that allows you to change your password securely.<\/p>\n<p>If you are unable to change your password or need assistance, please contact our customer service: <a href=\"mailto:klienditeenindus@luxador.ee\"><b>klienditeenindus@luxador.ee<\/b><\/a>,<br \/>\nMon\u2013Fri 9.00\u201317.00 by phone at <a href=\"tel:+372 58 363 123\"><b>+372 58 363 123<\/b><\/a>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Unustasin oma konto salas\u00f5na. Kuidas pean n\u00fc\u00fcd edasi toimima?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>Pole p\u00f5hjust muretseda.<\/p>\n<p>Mine Luxador.ee e-poe\u00a0<b>sisselogimise lehele<\/b>\u00a0ja vajuta lingile\u00a0<b>\u201eUnustasid parooli?\u201c<\/b>.<br \/>\nSisesta e-posti aadress, millega oma Luxador.ee konto l\u00f5id, ning vajuta nuppu\u00a0<b>\u201eL\u00e4htesta parool\u201c<\/b>.<\/p>\n<p>Saadame sulle e-kirjaga lingi, mille kaudu saad oma parooli turvaliselt muuta.<\/p>\n<p>Kui parooli muutmine ei \u00f5nnestu v\u00f5i vajad abi, v\u00f5ta \u00fchendust meie klienditeenindusega: <a href=\"mailto:klienditeenindus@luxador.ee\"><b>klienditeenindus@luxador.ee<\/b><\/a>,<br \/>\nE\u2013R 9.00\u201317.00 telefonil <a href=\"tel:+372 58 363 123\"><b>+372 58 363 123<\/b><\/a>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">How quickly will my order be dispatched?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>Orders are usually processed within\u00a0<b>1 business day.<\/b>\u00a0After that, the parcel is handed over to SmartPOST, and we will send you a\u00a0<b>tracking link<\/b>\u00a0by email.<\/p>\n<p>Delivery within Estonia after the parcel has been handed over to SmartPOST usually takes\u00a0<b>1\u20133 business days<\/b>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Kui kiiresti minu tellimus teele pannakse?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>Tellimused komplekteeritakse tavaliselt\u00a0<b>1 t\u00f6\u00f6p\u00e4eva jooksul.<\/b><br \/>\nP\u00e4rast seda antakse pakk \u00fcle SmartPOSTile ning saadame sulle e-kirjaga\u00a0<b>j\u00e4lgimislingi<\/b>.<\/p>\n<p>Tarneaeg p\u00e4rast paki \u00fcleandmist Smartpostile on Eesti piires tavaliselt\u00a0<b>1\u20133 t\u00f6\u00f6p\u00e4eva<\/b>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">How is the delivery of goods carried out?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>We ship ordered goods\u00a0<b>via SmartPOST<\/b>\u00a0to ensure product quality and protect health products from excessive heat in summer and cold in winter.<\/p>\n<p>We offer two delivery methods:<\/p>\n<p><b>SmartPOST parcel locker<\/b>\u00a0\u2013 \u20ac3<br \/>\nFree from an order value of\u00a0<b>\u20ac29<\/b><\/p>\n<p><b>SmartPOST courier<\/b>\u00a0\u2013 \u20ac6<br \/>\nFree from an order value of\u00a0<b>\u20ac50<\/b><\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Kuidas toimub kauba kohaletoimetamine?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>Tellitud kaubad saadame\u00a0<b>SmartPOSTi kaudu<\/b>, et tagada toodete kvaliteet ja kaitsta tervisetooteid suvel liigse kuumuse ning talvel k\u00fclma eest.<\/p>\n<p>Pakume kahte tarneviisi:<\/p>\n<p><b>SmartPOSTi pakiautomaat<\/b>\u00a0\u2013 3 \u20ac<br \/>\nTasuta alates\u00a0<b>29 \u20ac ostusummast<\/b><\/p>\n<p><b>SmartPOSTi kuller<\/b>\u00a0\u2013 6 \u20ac<br \/>\nTasuta alates\u00a0<b>50 \u20ac ostusummast<\/b><\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">How can I track my parcel?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>Once your order has been dispatched from the warehouse, we will send you\u00a0<b>an email with a tracking link<\/b>\u00a0that allows you to track your parcel.<\/p>\n<p>You can also track your parcel in the Luxador.ee online store self-service section:<\/p>\n<p>Go to the\u00a0<b>\u201cMy Orders\u201d<\/b>\u00a0section, open the relevant order, and click the\u00a0<b>\u201cTrack Parcel\u201d<\/b>\u00a0link.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Kuidas ma saan j\u00e4lgida oma paki liikumist?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>Kui sinu tellimus on laost teele pandud, saadame sulle\u00a0<b>e-kirja koos j\u00e4lgimislingiga<\/b>, mille kaudu saad paki liikumist j\u00e4lgida.<\/p>\n<p>Lisaks saad oma paki teekonda j\u00e4lgida ka Luxador.ee e-poe iseteeninduses:<\/p>\n<p>Mine jaotisse\u00a0<b>\u201eMinu tellimused\u201c<\/b>, ava vastav tellimus ning kliki lingile\u00a0<b>\u201ePaki j\u00e4lgimine\u201c<\/b>.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">How does the product return process work?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p data-start=\"25\" data-end=\"233\">Product returns are conveniently handled through Smartpost parcel machines.<br data-start=\"100\" data-end=\"103\" \/><strong>Important to know:<\/strong>\u00a0for returns, use the\u00a0<strong>same parcel code<\/strong>\u00a0you received when you got the package \u2013 there is no separate return code.<\/p>\n<p data-start=\"235\" data-end=\"255\">\n<p data-start=\"235\" data-end=\"255\"><strong>Here\u2019s how to do it:<\/strong><\/p>\n<ol data-start=\"257\" data-end=\"650\">\n<li data-section-id=\"1om8o9p\" data-start=\"257\" data-end=\"326\">Pack the product properly (we recommend using the same packaging).<\/li>\n<li data-section-id=\"y1ovei\" data-start=\"327\" data-end=\"462\">Go to Smartpost self-service:\u00a0<a class=\"decorated-link\" href=\"https:\/\/www.smartposti.ee\/eraklient\/iseteeenindus\" target=\"_new\" rel=\"noopener\" data-start=\"360\" data-end=\"462\">https:\/\/www.smartposti.ee\/eraklient\/iseteeenindus<\/a><\/li>\n<li data-section-id=\"1xcb6eg\" data-start=\"463\" data-end=\"496\">Select\u00a0<strong>\u201cReturn\u201d<\/strong>\u00a0from the menu.<\/li>\n<li data-section-id=\"1f9wv9o\" data-start=\"497\" data-end=\"523\">Enter your parcel code.<\/li>\n<li data-section-id=\"inf9la\" data-start=\"524\" data-end=\"578\">Choose a suitable parcel machine and book a locker.<\/li>\n<li data-section-id=\"fg43e2\" data-start=\"579\" data-end=\"650\">Take the package to the selected machine and place it in the locker.<\/li>\n<\/ol>\n<p data-start=\"652\" data-end=\"984\" data-is-last-node=\"\" data-is-only-node=\"\">\n<p data-start=\"652\" data-end=\"984\" data-is-last-node=\"\" data-is-only-node=\"\">We recommend using the self-service as it allows you to immediately see which machines have available lockers and reserve a spot in advance. You can return your package to any Smartpost parcel machine \u2013 it doesn\u2019t matter which machine you originally received it from. If you have any questions, contact us \u2013 we\u2019re happy to help!<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Kuidas toimub toodete tagastamine?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p data-renderer-start-pos=\"379\">Toodete tagastamine toimub mugavalt Smartposti pakiautomaatide kaudu.<br \/>\n<strong data-renderer-mark=\"true\">Oluline teada:<\/strong>\u00a0tagastamiseks kasuta\u00a0<strong data-renderer-mark=\"true\">sama pakikoodi<\/strong>, millega paki k\u00e4tte said \u2013 eraldi tagastuskoodi ei ole.<\/p>\n<p data-renderer-start-pos=\"557\">\n<p data-renderer-start-pos=\"557\"><strong data-renderer-mark=\"true\">Tee nii:<\/strong><\/p>\n<ol class=\"ak-ol\" start=\"1\" data-indent-level=\"1\">\n<li>\n<p data-renderer-start-pos=\"569\">Paki toode korralikult (soovitame kasutada sama pakendit)<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"630\">Mine Smartposti iseteenindusse:\u00a0<a class=\"_ymio1r31 _ypr0glyw _zcxs1o36 _mizu194a _1ah3dkaa _ra3xnqa1 _128mdkaa _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _ect4ttxp _syaz13af _1a3b18uv _4fpr8stv _5goinqa1 _f8pj13af _9oik18uv _1bnxglyw _jf4cnqa1 _30l313af _1nrm18uv _c2waglyw _1iohnqa1 _9h8h12zz _10531ra0 _1ien1ra0 _n0fx1ra0 _1vhv17z1\" title=\"https:\/\/www.smartposti.ee\/eraklient\/iseteeenindus\" href=\"https:\/\/www.smartposti.ee\/eraklient\/iseteeenindus\" data-renderer-mark=\"true\">https:\/\/www.smartposti.ee\/eraklient\/iseteeenindus<\/a><\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"715\">Vali men\u00fc\u00fcst\u00a0<strong data-renderer-mark=\"true\">\u201cTagastus\u201d<\/strong><\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"742\">Sisesta oma pakikood<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"766\">Vali sobiv pakiautomaat ja broneeri pakikapp<\/p>\n<\/li>\n<li>\n<p data-renderer-start-pos=\"814\">Vii pakk valitud automaati ja pane see kappi<\/p>\n<\/li>\n<\/ol>\n<p data-renderer-start-pos=\"862\">\n<p data-renderer-start-pos=\"862\">Soovitame kasutada iseteenindust, sest nii n\u00e4ed kohe, millistes automaatides on vabu kappe ja saad endale koha ette broneerida. Paki saad tagastada \u00fcksk\u00f5ik millisesse Smartposti pakiautomaati \u2013 ei ole oluline, millisest automaadist sa selle algselt k\u00e4tte said. Kui sul tekib k\u00fcsimusi, v\u00f5ta meiega \u00fchendust \u2013 aitame sind hea meelega.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Can I get a refund for ordered products if SmartPOST returned my parcel?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>If you did not collect your parcel and SmartPOST returned it, the refund is not processed automatically.<\/p>\n<p>If you wish to cancel the order and receive a refund, please write to our customer service. We will verify that the parcel has been returned to the warehouse and agree on the terms of withdrawal and refund.<\/p>\n<p>Please note that it is the customer\u2019s responsibility to collect the parcel from the parcel locker, and return costs may apply if the parcel is not collected.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Kas ma saan tellitud toodete eest raha tagasi, kui SmartPOST saatis minu paki tagasi?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>Kui Sa ei j\u00f5udnud pakile j\u00e4rele ja SmartPOST saatis selle tagasi, ei toimu raha tagastus automaatselt.<\/p>\n<p>Kui soovid tellimusest loobuda ja raha tagasi saada, kirjuta palun meie klienditeenindusele. Kontrollime paki tagasij\u00f5udmist lattu ning lepime kokku tellimusest taganemise ja tagastuse tingimused.<\/p>\n<p>Palume arvestada, et tellija vastutus on pakk pakiautomaadist v\u00e4lja v\u00f5tta ning v\u00e4lja v\u00f5tmata j\u00e4\u00e4nud paki puhul v\u00f5ivad lisanduda tagastuskulud.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">How quickly will the money for returned products be refunded?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>Once we have checked the returned products and packaging in the warehouse, we will process the refund\u00a0<b>as soon as possible<\/b>.<\/p>\n<p>The money will be refunded to\u00a0<b>the same payment method<\/b>\u00a0that you used to pay for the order.<\/p>\n<p>The refund is made in accordance with European Union consumer protection requirements and may take up to\u00a0<b>14 days from the receipt of the withdrawal notice<\/b>, although in most cases the refund is processed faster.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Kui kiiresti h\u00fcvitatakse tagastatud toodete eest raha?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>Kui oleme tagastatud tooted ja pakendi laos \u00fcle kontrollinud, teeme raha tagastuse\u00a0<b>esimesel v\u00f5imalusel<\/b>.<\/p>\n<p>Raha tagastatakse\u00a0<b>samale makseviisile<\/b>, mida kasutasid tellimuse eest tasumisel.<\/p>\n<p>Tagastus tehakse vastavalt Euroopa Liidu tarbijakaitse n\u00f5uetele ning v\u00f5ib v\u00f5tta kuni\u00a0<b>14 p\u00e4eva alates taganemisavalduse saamisest<\/b>, kuid enamasti toimub tagastus kiiremini.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">What payment methods are available in the Luxador online store?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>In the Luxador.ee online store, you can pay for your order using the following methods:<\/p>\n<ul>\n<li><b>Apple Pay<\/b><\/li>\n<li><b>Google Pay<\/b><\/li>\n<li><b>bank link<\/b>\u00a0(Estonian banks)<\/li>\n<li><b>payment card<\/b>\u00a0(Visa and Mastercard)<\/li>\n<\/ul>\n<p>All payments are processed in a secure payment environment during checkout.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Millised on Luxador e-poes maksev\u00f5imalused?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>Luxador.ee e-poes saad tellimuse eest tasuda j\u00e4rgmistel viisidel:<\/p>\n<ul>\n<li><b>Apple Pay<\/b><\/li>\n<li><b>Google Pay<\/b><\/li>\n<li><b>pangalingiga<\/b>\u00a0(Eesti pangad)<\/li>\n<li><b>maksekaardiga<\/b>\u00a0(Visa ja Mastercard)<\/li>\n<\/ul>\n<p>K\u00f5ik maksed toimuvad turvalises maksekeskkonnas tellimuse vormistamise ajal.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Can I pay for products in instalments?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>In the Luxador.ee online store, it is not possible to pay for an order\u00a0<b>in instalments or in partial payments<\/b>.<\/p>\n<p>The order must be paid for\u00a0<b>in full at the time of checkout<\/b>\u00a0using bank link, payment card, Apple Pay or Google Pay.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"mm-faq-block__item\" data-mm-faq-item>\n\t\t\t<button type=\"button\" class=\"mm-faq-block__question\" data-mm-faq-toggle aria-expanded=\"false\">\n\t\t\t\t<span class=\"mm-faq-block__question-text\">Kas ma saan tasuda toodete eest j\u00e4relmaksuga?<\/span>\n\t\t\t\t<span class=\"mm-faq-block__toggle\" aria-hidden=\"true\">\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-h\"><\/span>\n\t\t\t\t\t<span class=\"mm-faq-block__toggle-v\"><\/span>\n\t\t\t\t<\/span>\n\t\t\t<\/button>\n\t\t\t<div class=\"mm-faq-block__answer\">\n\t\t\t\t<div class=\"mm-faq-block__answer-inner\">\n\t\t\t\t\t<p>Luxador.ee e-poes ei ole v\u00f5imalik tellimuse eest tasuda\u00a0<b>j\u00e4relmaksu ega osamaksetena<\/b>.<\/p>\n<p>Tellimuse eest saab tasuda\u00a0<b>t\u00e4ies ulatuses tellimuse vormistamise ajal<\/b>, kasutades pangalinki, maksekaarti, Apple Pay v\u00f5i Google Pay makset.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How can I get a permanent -40% discount in the Luxador online store with a subscription order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"At the Luxador.ee online store, you can get an\u00a0instant and permanent -40% discount\u00a0when you place your order as a\u00a0subscription order. The minimum amount for a subscription order is\u00a0\u20ac50 at regular prices, and the\u00a0-40% discount applies already from the first order. When placing a subscription order: you choose the products that suit you you set the order recurrence interval you enter your payment details only the first time After that, the order and payment are\u00a0renewed automatically based on the selected interval.\u00a0With a subscription order, you\u00a0always get free delivery to a parcel locker. If you decide to cancel your subscription order, your\u00a0-40% discount will remain valid for another 90 days. You can choose a subscription order\u00a0at checkout: at the top of the page, select\u00a0\u201crecurring order\u201d\u00a0as the order type and set the order interval that suits you.\"}},{\"@type\":\"Question\",\"name\":\"Kuidas saada Luxador e-poes p\u00fcsivalt -40% soodustust p\u00fcsitellimusega?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Luxador.ee e-poes saad\u00a0kohe ja p\u00fcsivalt -40% soodustust, kui vormistad oma tellimuse\u00a0p\u00fcsitellimusena. P\u00fcsitellimuse miinimumsumma on\u00a050 \u20ac tavahindades\u00a0ning\u00a0-40% soodustus rakendub juba esimesest tellimusest. P\u00fcsitellimuse vormistamisel: valid endale sobivad tooted m\u00e4\u00e4rad tellimuse kordumise intervalli sisestad makseandmed ainult esimesel korral Edaspidi uuendatakse tellimus ja makse\u00a0automaatselt valitud intervalli alusel. P\u00fcsitellimusega on sul\u00a0alati tasuta transport pakiautomaati. Kui otsustad p\u00fcsitellimuse l\u00f5petada, j\u00e4\u00e4b sinu\u00a0-40% soodustus kehtima veel 90 p\u00e4evaks. P\u00fcsitellimuse saad valida\u00a0kassas (checkout\u2019is): lehe \u00fclaosas vali tellimuse t\u00fc\u00fcbiks\u00a0\u00a0\u201ekorduv tellimus\u201c\u00a0ja m\u00e4\u00e4ra endale sobiv tellimuse intervall.\"}},{\"@type\":\"Question\",\"name\":\"How can I postpone the next shipment date of my subscription order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can change the next delivery date of your subscription order in the self-service section of your user account. To do this, go to the\u00a0\u201cMy Subscriptions\u201d\u00a0section, select the active subscription order you need, and change the date in the\u00a0\u201cNext Delivery\u201d\u00a0field by choosing a new date that suits you. Important: the date of the next order can be changed starting from the\u00a07th day after the previous order has been fulfilled. The next shipment of a subscription order can be postponed for\u00a0up to 3 months.\"}},{\"@type\":\"Question\",\"name\":\"Kuidas saab edasi l\u00fckata p\u00fcsitellimuse j\u00e4rgmist saatmise kuup\u00e4eva?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"P\u00fcsitellimuse j\u00e4rgmise tarnekuup\u00e4eva saad muuta oma kasutajakonto iseteeninduses. Selleks mine jaotisse\u00a0\u201eMinu p\u00fcsitellimused\u201c, vali vajalik aktiivne p\u00fcsitellimus ning muuda v\u00e4ljal\u00a0\u201eJ\u00e4rgmine tarne\u201c\u00a0kuup\u00e4eva, valides endale sobiva uue kuup\u00e4eva. Oluline: j\u00e4rgmise tellimuse kuup\u00e4eva saab muuta alates\u00a07. p\u00e4evast p\u00e4rast viimase tellimuse t\u00e4itmist.\u00a0 P\u00fcsitellimuse j\u00e4rgmist saatmist on v\u00f5imalik edasi l\u00fckata\u00a0kuni 3 kuud.\"}},{\"@type\":\"Question\",\"name\":\"How can I cancel a subscription order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can cancel your subscription order yourself in your user account. To do this, go to the\u00a0\u201cMy Subscriptions\u201d\u00a0section, open the subscription order you want, and click the\u00a0\u201cCancel Subscription\u201d\u00a0button. A subscription order can be cancelled starting from the\u00a07th day after it was placed.\"}},{\"@type\":\"Question\",\"name\":\"Kuidas saab katkestada p\u00fcsitellimuse?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"P\u00fcsitellimuse saad t\u00fchistada iseseisvalt oma kasutajakontol. Selleks mine jaotisse\u00a0\u201eMinu p\u00fcsitellimused\u201c, ava soovitud p\u00fcsitellimus ning vajuta nuppu\u00a0\u201eT\u00fchista p\u00fcsitellimus\u201c. P\u00fcsitellimuse saab katkestada alates\u00a07. p\u00e4evast p\u00e4rast selle vormistamist.\"}},{\"@type\":\"Question\",\"name\":\"What benefits does the TERVIS17 discount code offer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The\u00a0TERVIS17\u00a0discount code is intended for new customers. If you create an account in the Luxador.ee online store and use the code\u00a0TERVIS17, you will get a\u00a0-17% discount on your first order, regardless of the purchase amount. After your first purchase, a\u00a030% personal discount\u00a0will be activated on your account, valid for\u00a090 days. Each subsequent purchase from\u00a0\u20ac29: increases your personal discount up to\u00a0-40% extends the validity of the discount for another\u00a090 days.\"}},{\"@type\":\"Question\",\"name\":\"Milliseid v\u00f5imalusi annab sooduskood TERVIS17?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Sooduskood\u00a0TERVIS17\u00a0on m\u00f5eldud uutele klientidele. Kui lood Luxador.ee e-poes konto ja kasutad koodi\u00a0TERVIS17, saad\u00a0esimeselt tellimuselt -17% allahindlust, olenemata ostusummast. P\u00e4rast esimest ostu aktiveerub sinu kontol\u00a030% personaalne soodustus, mis kehtib\u00a090 p\u00e4eva. Iga j\u00e4rgmine ost alates\u00a029 \u20ac: suurendab sinu personaalset soodustust kuni\u00a0-40% pikendab soodustuse kehtivust veel\u00a090 p\u00e4eva.\"}},{\"@type\":\"Question\",\"name\":\"Why is the TERVIS17 discount code not working for me?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The\u00a0TERVIS17\u00a0discount code is valid only for\u00a0new customers\u00a0who have\u00a0created an account and logged in\u00a0to the Luxador.ee online store. If the code is not applied, please check the following: whether you are\u00a0logged in to your account whether you have\u00a0created a Luxador.ee user account whether you are using the code\u00a0on your first order If all conditions are met, the\u00a0-17% discount will be applied automatically in the cart. If you are already a Luxador.ee customer, then a\u00a0personal permanent discount\u00a0applies to your account, which may be as much as\u00a0-40%. If the code still does not work, please let us know \u2013 we will be happy to help.\"}},{\"@type\":\"Question\",\"name\":\"Miks sooduskood TERVIS17 mul ei t\u00f6\u00f6ta?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Sooduskood\u00a0TERVIS17\u00a0kehtib ainult\u00a0uutele klientidele, kes on Luxador.ee e-poes\u00a0loonud konto ja sinna sisse loginud. Kui kood ei rakendu, kontrolli palun j\u00e4rgmist: kas oled\u00a0oma kontole sisse loginud kas oled\u00a0loonud Luxador.ee kasutajakonto kas kasutad koodi\u00a0esimesel tellimusel Kui k\u00f5ik tingimused on t\u00e4idetud, rakendub\u00a0-17% allahindlus automaatselt ostukorvis. Kui oled juba Luxador.ee klient, siis kehtib sinu kontol\u00a0personaalne p\u00fcsisoodustus, mis v\u00f5ib ulatuda kuni\u00a0-40%. Kui kood siiski ei t\u00f6\u00f6ta, anna m\u00e4rku \u2013 aitame hea meelega.\"}},{\"@type\":\"Question\",\"name\":\"What discounts apply in the Luxador online store?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The Luxador online store offers\u00a0promotion-based discounts and discount codes. In addition, loyal customers can join the\u00a0Terviseklubi+ loyalty programme, which allows them to increase their\u00a0personal discount up to -40%. You get the biggest and most permanent discount when you place your order as a\u00a0subscription order. In this case, the\u00a0-40% discount applies immediately from the first order\u00a0and remains valid for all orders as long as the subscription order is active.\"}},{\"@type\":\"Question\",\"name\":\"Millised soodustused Luxador e-poes kehtivad?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Luxador e-poes kehtivad\u00a0kampaaniap\u00f5hised soodustused ja sooduskoodid. Lisaks saavad p\u00fcsikliendid liituda\u00a0Terviseklubi+ lojaalsusprogrammiga, mis v\u00f5imaldab kasvatada oma\u00a0personaalset soodustust kuni -40%. K\u00f5ige suurema ja p\u00fcsiva soodustuse saad siis, kui vormistad tellimuse\u00a0p\u00fcsitellimusena. Sel juhul rakendub\u00a0-40% soodustus kohe esimesest tellimusest\u00a0ja see kehtib k\u00f5igile tellimustele seni, kuni p\u00fcsitellimus on aktiivne.\"}},{\"@type\":\"Question\",\"name\":\"Can I change my order if I have already paid for it?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If the order has already been paid for, it can no longer be changed. After payment is confirmed, the order is automatically sent to our warehouse for picking and packing. If you notice an error in the order (for example, the address, parcel locker, or contact details), please contact our customer service\u00a0as quickly as possible\u00a0by phone at\u00a0+372 58 363 123. If necessary, we can\u00a0cancel\u00a0the order so that you can place a new order with the correct details.\"}},{\"@type\":\"Question\",\"name\":\"Kas ma saan oma tellimust muuta, kui olen juba \u00e4ra maksnud?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Kas ma saan oma tellimust muuta, kui olen juba \u00e4ra maksnud? Kui tellimus on juba tasutud, ei ole seda enam v\u00f5imalik muuta. P\u00e4rast makse kinnitamist saadetakse tellimus automaatselt meie lattu komplekteerimiseks. Kui m\u00e4rkad tellimuses viga (n\u00e4iteks aadress, pakiautomaat v\u00f5i kontaktandmed), v\u00f5ta\u00a0v\u00f5imalikult kiiresti\u00a0\u00fchendust meie klienditeenindusega telefonil\u00a0+372 58 363 123. Vajadusel saame tellimuse\u00a0t\u00fchistada, et saaksid esitada uue tellimuse \u00f5igete andmetega.\"}},{\"@type\":\"Question\",\"name\":\"How do I proceed if I forgot my account password?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"There is no need to worry. Go to the\u00a0login page\u00a0of the Luxador.ee online store and click the\u00a0\u201cForgot your password?\u201d\u00a0link. Enter the email address you used to create your Luxador.ee account and click the\u00a0\u201cReset password\u201d\u00a0button. We will send you an email with a link that allows you to change your password securely. If you are unable to change your password or need assistance, please contact our customer service: klienditeenindus@luxador.ee, Mon\u2013Fri 9.00\u201317.00 by phone at +372 58 363 123.\"}},{\"@type\":\"Question\",\"name\":\"Unustasin oma konto salas\u00f5na. Kuidas pean n\u00fc\u00fcd edasi toimima?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Pole p\u00f5hjust muretseda. Mine Luxador.ee e-poe\u00a0sisselogimise lehele\u00a0ja vajuta lingile\u00a0\u201eUnustasid parooli?\u201c. Sisesta e-posti aadress, millega oma Luxador.ee konto l\u00f5id, ning vajuta nuppu\u00a0\u201eL\u00e4htesta parool\u201c. Saadame sulle e-kirjaga lingi, mille kaudu saad oma parooli turvaliselt muuta. Kui parooli muutmine ei \u00f5nnestu v\u00f5i vajad abi, v\u00f5ta \u00fchendust meie klienditeenindusega: klienditeenindus@luxador.ee, E\u2013R 9.00\u201317.00 telefonil +372 58 363 123.\"}},{\"@type\":\"Question\",\"name\":\"How quickly will my order be dispatched?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Orders are usually processed within\u00a01 business day.\u00a0After that, the parcel is handed over to SmartPOST, and we will send you a\u00a0tracking link\u00a0by email. Delivery within Estonia after the parcel has been handed over to SmartPOST usually takes\u00a01\u20133 business days.\"}},{\"@type\":\"Question\",\"name\":\"Kui kiiresti minu tellimus teele pannakse?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Tellimused komplekteeritakse tavaliselt\u00a01 t\u00f6\u00f6p\u00e4eva jooksul. P\u00e4rast seda antakse pakk \u00fcle SmartPOSTile ning saadame sulle e-kirjaga\u00a0j\u00e4lgimislingi. Tarneaeg p\u00e4rast paki \u00fcleandmist Smartpostile on Eesti piires tavaliselt\u00a01\u20133 t\u00f6\u00f6p\u00e4eva.\"}},{\"@type\":\"Question\",\"name\":\"How is the delivery of goods carried out?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"We ship ordered goods\u00a0via SmartPOST\u00a0to ensure product quality and protect health products from excessive heat in summer and cold in winter. We offer two delivery methods: SmartPOST parcel locker\u00a0\u2013 \u20ac3 Free from an order value of\u00a0\u20ac29 SmartPOST courier\u00a0\u2013 \u20ac6 Free from an order value of\u00a0\u20ac50\"}},{\"@type\":\"Question\",\"name\":\"Kuidas toimub kauba kohaletoimetamine?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Tellitud kaubad saadame\u00a0SmartPOSTi kaudu, et tagada toodete kvaliteet ja kaitsta tervisetooteid suvel liigse kuumuse ning talvel k\u00fclma eest. Pakume kahte tarneviisi: SmartPOSTi pakiautomaat\u00a0\u2013 3 \u20ac Tasuta alates\u00a029 \u20ac ostusummast SmartPOSTi kuller\u00a0\u2013 6 \u20ac Tasuta alates\u00a050 \u20ac ostusummast\"}},{\"@type\":\"Question\",\"name\":\"How can I track my parcel?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Once your order has been dispatched from the warehouse, we will send you\u00a0an email with a tracking link\u00a0that allows you to track your parcel. You can also track your parcel in the Luxador.ee online store self-service section: Go to the\u00a0\u201cMy Orders\u201d\u00a0section, open the relevant order, and click the\u00a0\u201cTrack Parcel\u201d\u00a0link.\"}},{\"@type\":\"Question\",\"name\":\"Kuidas ma saan j\u00e4lgida oma paki liikumist?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Kui sinu tellimus on laost teele pandud, saadame sulle\u00a0e-kirja koos j\u00e4lgimislingiga, mille kaudu saad paki liikumist j\u00e4lgida. Lisaks saad oma paki teekonda j\u00e4lgida ka Luxador.ee e-poe iseteeninduses: Mine jaotisse\u00a0\u201eMinu tellimused\u201c, ava vastav tellimus ning kliki lingile\u00a0\u201ePaki j\u00e4lgimine\u201c.\"}},{\"@type\":\"Question\",\"name\":\"How does the product return process work?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Product returns are conveniently handled through Smartpost parcel machines.Important to know:\u00a0for returns, use the\u00a0same parcel code\u00a0you received when you got the package \u2013 there is no separate return code. Here\u2019s how to do it: Pack the product properly (we recommend using the same packaging). Go to Smartpost self-service:\u00a0https:\\\/\\\/www.smartposti.ee\\\/eraklient\\\/iseteeenindus Select\u00a0\u201cReturn\u201d\u00a0from the menu. Enter your parcel code. Choose a suitable parcel machine and book a locker. Take the package to the selected machine and place it in the locker. We recommend using the self-service as it allows you to immediately see which machines have available lockers and reserve a spot in advance. You can return your package to any Smartpost parcel machine \u2013 it doesn\u2019t matter which machine you originally received it from. If you have any questions, contact us \u2013 we\u2019re happy to help!\"}},{\"@type\":\"Question\",\"name\":\"Kuidas toimub toodete tagastamine?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Toodete tagastamine toimub mugavalt Smartposti pakiautomaatide kaudu. Oluline teada:\u00a0tagastamiseks kasuta\u00a0sama pakikoodi, millega paki k\u00e4tte said \u2013 eraldi tagastuskoodi ei ole. Tee nii: Paki toode korralikult (soovitame kasutada sama pakendit) Mine Smartposti iseteenindusse:\u00a0https:\\\/\\\/www.smartposti.ee\\\/eraklient\\\/iseteeenindus Vali men\u00fc\u00fcst\u00a0\u201cTagastus\u201d Sisesta oma pakikood Vali sobiv pakiautomaat ja broneeri pakikapp Vii pakk valitud automaati ja pane see kappi Soovitame kasutada iseteenindust, sest nii n\u00e4ed kohe, millistes automaatides on vabu kappe ja saad endale koha ette broneerida. Paki saad tagastada \u00fcksk\u00f5ik millisesse Smartposti pakiautomaati \u2013 ei ole oluline, millisest automaadist sa selle algselt k\u00e4tte said. Kui sul tekib k\u00fcsimusi, v\u00f5ta meiega \u00fchendust \u2013 aitame sind hea meelega.\"}},{\"@type\":\"Question\",\"name\":\"Can I get a refund for ordered products if SmartPOST returned my parcel?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"If you did not collect your parcel and SmartPOST returned it, the refund is not processed automatically. If you wish to cancel the order and receive a refund, please write to our customer service. We will verify that the parcel has been returned to the warehouse and agree on the terms of withdrawal and refund. Please note that it is the customer\u2019s responsibility to collect the parcel from the parcel locker, and return costs may apply if the parcel is not collected.\"}},{\"@type\":\"Question\",\"name\":\"Kas ma saan tellitud toodete eest raha tagasi, kui SmartPOST saatis minu paki tagasi?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Kui Sa ei j\u00f5udnud pakile j\u00e4rele ja SmartPOST saatis selle tagasi, ei toimu raha tagastus automaatselt. Kui soovid tellimusest loobuda ja raha tagasi saada, kirjuta palun meie klienditeenindusele. Kontrollime paki tagasij\u00f5udmist lattu ning lepime kokku tellimusest taganemise ja tagastuse tingimused. Palume arvestada, et tellija vastutus on pakk pakiautomaadist v\u00e4lja v\u00f5tta ning v\u00e4lja v\u00f5tmata j\u00e4\u00e4nud paki puhul v\u00f5ivad lisanduda tagastuskulud.\"}},{\"@type\":\"Question\",\"name\":\"How quickly will the money for returned products be refunded?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Once we have checked the returned products and packaging in the warehouse, we will process the refund\u00a0as soon as possible. The money will be refunded to\u00a0the same payment method\u00a0that you used to pay for the order. The refund is made in accordance with European Union consumer protection requirements and may take up to\u00a014 days from the receipt of the withdrawal notice, although in most cases the refund is processed faster.\"}},{\"@type\":\"Question\",\"name\":\"Kui kiiresti h\u00fcvitatakse tagastatud toodete eest raha?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Kui oleme tagastatud tooted ja pakendi laos \u00fcle kontrollinud, teeme raha tagastuse\u00a0esimesel v\u00f5imalusel. Raha tagastatakse\u00a0samale makseviisile, mida kasutasid tellimuse eest tasumisel. Tagastus tehakse vastavalt Euroopa Liidu tarbijakaitse n\u00f5uetele ning v\u00f5ib v\u00f5tta kuni\u00a014 p\u00e4eva alates taganemisavalduse saamisest, kuid enamasti toimub tagastus kiiremini.\"}},{\"@type\":\"Question\",\"name\":\"What payment methods are available in the Luxador online store?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In the Luxador.ee online store, you can pay for your order using the following methods: Apple Pay Google Pay bank link\u00a0(Estonian banks) payment card\u00a0(Visa and Mastercard) All payments are processed in a secure payment environment during checkout.\"}},{\"@type\":\"Question\",\"name\":\"Millised on Luxador e-poes maksev\u00f5imalused?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Luxador.ee e-poes saad tellimuse eest tasuda j\u00e4rgmistel viisidel: Apple Pay Google Pay pangalingiga\u00a0(Eesti pangad) maksekaardiga\u00a0(Visa ja Mastercard) K\u00f5ik maksed toimuvad turvalises maksekeskkonnas tellimuse vormistamise ajal.\"}},{\"@type\":\"Question\",\"name\":\"Can I pay for products in instalments?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"In the Luxador.ee online store, it is not possible to pay for an order\u00a0in instalments or in partial payments. The order must be paid for\u00a0in full at the time of checkout\u00a0using bank link, payment card, Apple Pay or Google Pay.\"}},{\"@type\":\"Question\",\"name\":\"Kas ma saan tasuda toodete eest j\u00e4relmaksuga?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Luxador.ee e-poes ei ole v\u00f5imalik tellimuse eest tasuda\u00a0j\u00e4relmaksu ega osamaksetena. Tellimuse eest saab tasuda\u00a0t\u00e4ies ulatuses tellimuse vormistamise ajal, kasutades pangalinki, maksekaarti, Apple Pay v\u00f5i Google Pay makset.\"}}]}<\/script>\n\n\n<section style=\"border-top-left-radius:20px;border-top-right-radius:20px;border-bottom-left-radius:20px;border-bottom-right-radius:20px;--mm-pt-d:40px;--mm-pb-d:40px;--mm-pr-d:40px;--mm-pl-d:40px;--mm-mt-d:40px;--mm-mb-d:40px;--mm-pt-m:20px;--mm-pb-m:20px;--mm-pr-m:20px;--mm-pl-m:20px\" class=\"mm-form-block wp-block-mm-form has-background has-bg-secondary-background-color mm-rs\">\n\t<form\n\t\tclass=\"mm-form\"\n\t\tid=\"mm-form-4\"\n\t\tdata-mm-form\n\t\tdata-mm-lead-form\n\t\tmethod=\"post\"\n\t\tnovalidate\n\t>\n\t\t\t\t\t<h2 class=\"mm-form__title\">Have questions left?<\/h2>\n\t\t\n\t\t\t\t\t<div class=\"mm-form__subtitle\">Use form below to ask your question. We aim to address it within 24 hours<\/div>\n\t\t\n\t\t<div class=\"mm-form__fields\">\n\t\t\t\n<div class=\"mm-form__field mm-form__field--w-1-2 mm-form__field--text\" data-mm-label=\"Full name\">\n\t\n\t\t\t\t\t<label class=\"mm-field__label\" for=\"mm-field-1\">Full name<\/label>\n\t\t\t\t<input\n\t\t\ttype=\"text\"\n\t\t\tclass=\"mm-field__input\"\n\t\t\tid=\"mm-field-1\"\n\t\t\tname=\"name\"\n\t\t\tplaceholder=\"Your full name\"\n\t\t\t required\t\t>\n\t\t<div class=\"mm-field__error\" data-mm-field-error><div><span><\/span><\/div><\/div>\n\n\t<\/div>\n\n\n<div class=\"mm-form__field mm-form__field--w-1-2 mm-form__field--email\" data-mm-label=\"Email\">\n\t\n\t\t\t\t\t<label class=\"mm-field__label\" for=\"mm-field-2\">Email<\/label>\n\t\t\t\t<input\n\t\t\ttype=\"email\"\n\t\t\tclass=\"mm-field__input\"\n\t\t\tid=\"mm-field-2\"\n\t\t\tname=\"email\"\n\t\t\tplaceholder=\"Your email\"\n\t\t\t required\t\t>\n\t\t<div class=\"mm-field__error\" data-mm-field-error><div><span><\/span><\/div><\/div>\n\n\t<\/div>\n\n\n<div class=\"mm-form__field mm-form__field--w-full mm-form__field--textarea\" data-mm-label=\"Your question\">\n\t\n\t\t\t\t\t<label class=\"mm-field__label\" for=\"mm-field-3\">Your question<\/label>\n\t\t\t\t<textarea\n\t\t\tclass=\"mm-field__input mm-field__textarea\"\n\t\t\tid=\"mm-field-3\"\n\t\t\tname=\"question\"\n\t\t\tplaceholder=\"Ask your question here\"\n\t\t\trows=\"5\"\n\t\t\t required\t\t><\/textarea>\n\t\t<div class=\"mm-field__error\" data-mm-field-error><div><span><\/span><\/div><\/div>\n\n\t<\/div>\n\n\t\t<\/div>\n\n\t\t<div class=\"mm-form__actions mm-form__actions--align-left\">\n\t\t\t<button type=\"submit\" class=\"mm-form__submit\" data-mm-form-submit>\n\t\t\t\t<span class=\"mm-form__submit-text\">Send question<\/span>\n\t\t\t\t<span class=\"mm-form__submit-loader\" aria-hidden=\"true\"><\/span>\n\t\t\t<\/button>\n\t\t<\/div>\n\n\t\t<div class=\"mm-form__message\" data-mm-form-message role=\"status\" aria-live=\"polite\"><\/div>\n\n\t\t<input type=\"hidden\" name=\"_mm_form_nonce\" value=\"92c22d149f\">\n\t\t<input type=\"hidden\" name=\"_mm_form_payload\" value=\"eyJyZWNpcGllbnQiOiJrbGllbmRpdGVlbmluZHVzQGx1eGFkb3IuZWUiLCJzdWJqZWN0IjoiRkFRIFF1ZXN0aW9ucyBGb3JtIGZyb20gJnF1b3Q7THV4YWRvciZxdW90OyIsInN1Y2Nlc3MiOiJZb3VyIHF1ZXN0aW9uKHMpIHdhcyBzZW50LiBUaGFuayBZb3UuIiwiZXJyb3IiOiJTb21ldGhpbmcgd2VudCB3cm9uZy4gUGxlYXNlIHRyeSBhZ2Fpbi4iLCJ2IjoxfQ.a11e7ec526f3763a4a03e29c3d9ea30757b20694a3361745035aa74ce596770e\">\n\t\t<div class=\"mm-form__hp\" aria-hidden=\"true\">\n\t\t\t<label>Leave this field empty<input type=\"text\" name=\"_mm_hp\" tabindex=\"-1\" autocomplete=\"off\"><\/label>\n\t\t<\/div>\n\t<\/form>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/page-narrow-1000.php","meta":{"footnotes":""},"class_list":["post-863","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Luxador Tervisepood<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions in the Luxador FAQ section. 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