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The data controller for the e-shop luxador.ee is Repforce OÜ, registration code 11182205, address Veskiposti tn 2, Kesklinna district, 10138 Tallinn, Harju County, phone 58104086, and email info@luxador.ee (hereinafter “merchant”).
The data controller has appointed a data protection specialist, whose contact phone number is 58104086 and email tanel@luxador.ee.
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Personal data processing is carried out for the purpose of fulfilling the contract with the customer. Personal data processing is also carried out to fulfill legal obligations (e.g., accounting and consumer dispute resolution).
Personal data is used to manage customer orders and deliver goods. Purchase history data (purchase date, goods, quantity, customer data) is used to create an overview of purchased goods and services and analyze customer preferences.
Bank account numbers are used to process refunds to the customer.
Personal data such as email address, phone number, and customer name is processed to address questions related to the provision of goods and services (customer support).
The e-shop user’s IP address or other network identifiers are processed to provide the e-shop as an information society service and to create web usage statistics.
The merchant keeps the customer’s personal data, which has become known during the user account registration and use, confidential and discloses it to third parties only with the customer’s consent, unless the obligation or right to disclose the data arises from legal provisions. The e-shop user agrees that the merchant has the right to process their data, including transferring customer data to persons who are involved in providing services to the customer. The list of authorized processors:
Google – Personal data (IP, browser, operating system, and other network identifiers) are collected for statistics and analysis to improve the e-shop user experience and technical solution.
Itella – Personal data (name, phone number, and email address) is transferred to the transport service provider selected by the customer. If the goods are delivered by courier, the customer’s address is also transferred along with the contact information.
Pocopay – Personal data is transferred to the payment solution provider selected by the customer to store transaction-related information.
Payment Center – Personal data is transferred to the payment solution provider selected by the customer to store transaction-related information.
Swedbank – Personal data is transferred to the payment solution provider selected by the customer to store transaction-related information.
SEB – Personal data is transferred to the payment solution provider selected by the customer to store transaction-related information.
LHV bank – Personal data is transferred to the payment solution provider selected by the customer to store transaction-related information.
Luminor – Personal data is transferred to the payment solution provider selected by the customer to store transaction-related information.
Coop – Personal data is transferred to the payment solution provider selected by the customer to store transaction-related information.
Holm Bank AS – Personal data is transferred to the payment solution provider selected by the customer to store transaction-related information.
Hotjar – Personal data (IP, browser, operating system, and other network identifiers) are collected for statistics and analysis to improve the e-shop user experience and technical solution.
Directo – Personal data is transferred to economic and accounting software service providers for accounting operations.
Mailchimp – Personal data is transferred to the e-shop newsletter service provider for direct marketing purposes, but only with the customer’s consent.
[name] – Personal data is transferred to a service provider for direct marketing purposes, but only with the customer’s consent.
Personal data is stored in the servers of Zone Media OÜ, which are located in the territory of an EU member state or countries that have joined the European Economic Area. Data may be transferred to countries whose data protection level is considered adequate by the European Commission and to US companies that are part of the Privacy Shield framework.
The e-shop implements appropriate physical, organizational, and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized access, or disclosure.
Personal data transfer to authorized processors – personal data processing is carried out based on agreements between the e-shop and authorized processors. Authorized processors are obliged to ensure appropriate protection measures for the processing of personal data.
Personal data stored in the e-shop can be accessed and corrected through the e-shop account management. If the purchase was made as a guest (without a user account), a query about personal data can be made by email tanel@luxador.ee.
If personal data processing is based on the customer’s consent, the customer has the right to withdraw their consent through the e-shop account management.
When the e-shop customer account is closed, personal data will be deleted, except when such data needs to be retained for accounting purposes or to resolve consumer disputes.
If a purchase was made in the e-shop as a guest (without a user account), the personalized purchase history will be retained for three years.
In case of disputes related to payments and consumer disputes, personal data will be retained until the claim is fulfilled or the statute of limitations expires (three years).
Personal data necessary for accounting purposes will be retained for seven years.
Personal data stored in the e-shop, along with the user account, can be deleted through the e-shop account management.
For other personal data deletions, you can submit a query via email tanel@luxador.ee. A response to the data deletion request will be provided within a month, and if necessary, the deletion period will be specified.
You can request an electronic extract of personal data stored in the e-shop via e-shop account management.
For the transfer of other personal data, a query can be submitted via email. A response to the data transfer request will be provided within a month, where customer support will verify identity and notify of the personal data subject to the transfer.
The email address and phone number are used to send direct marketing communications if the customer has given the relevant consent. If the customer does not wish to receive direct marketing communications via email, they should select the relevant option in the email header or contact customer support. If the customer does not wish to receive direct marketing communications via SMS, they should contact customer support.
If personal data is processed for direct marketing purposes (profiling), the customer has the right to object to both the initial and further processing of their personal data, including profiling related to direct marketing, at any time by notifying customer support via email.
Disputes related to the processing of personal data will be resolved through customer support (info@luxador.ee). The supervisory authority is the Estonian Data Protection Inspectorate (info@aki.ee).
You will be logged out from your account. Next time when you log in, new GDPR agreement document has to be accepted in order to continue using your account.
You will be logged out from your account. Next time when you log in, new GDPR agreement document has to be accepted in order to continue using your account.
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